Services We Offer

Mitsuiwa-ACE Engineering provides 2 type of maintenance services

Mitsuiwa-ACE Engineering Maintenance Service

1. Annual Maintenance Service

This is an Annual flat-rate maintenance services.
MAE will support not only the parts replacement but also recovery when your IT equipments encounter some troubles (Transportation fee and engineering fee are included annual maintenance fee).

  • MAE shall recover IT equipment immediately when troubles happen.
  • Regular check prevents equipment from any trouble in advance, so customer can concentrate on their daily works.

2. Spot Maintenance Service

This is an on-call spot maintenance services on basis of customer’s requirements.
(Transportation fee and engineering fee are exclusive.)

  • Spot maintenance will be provided after some trouble happens, so it may take time to recover.

Maintenance Coverage

  • Monday to Friday, 09:00~18:00 (except Saturday, Sunday and Holiday)
  • On-site: within 6 Hours

Advantage of Annual Maintenance

  • Commit to on-site support within 6 Hours
  • Priority support
  • Prevents equipment from any trouble in advance and to keep them in good condition.

IT Engineer Outsourced Service

MAE dispatches IT engineer to the client site, who takes care of customer’s IT Infrastructure.

IT engineer shall conduct daily operation check and trouble shooting, so it is possible to reduce your staffs’ burden and concentrate your primary business.
Skills of client’s IT staffs can be improved by undergoing the training, provided and conducted by MAE IT engineer.

Daily work

  • Daily operation check of IT system inside your factory and monitoring the network
  • Manage the server log and check the capacity of HDD
  • Windows software update
  • Renewal of virus pattern files and check virus’ infection
  • Any other work related to IT

All clients’ maintenance information shared to MAE IT engineer are continuously shared to the other members so works are efficiently performed without delay.

Trouble Shooting

  • Trouble isolation when it happens
  • Coordination with vendors and MAE engineers
  • Send off Immediate support when some troubles happen to PC
  • Recover works when the server is down
  • Remove virus and others

The above contents are supported in cooperation and coordination with MAE engineers

Training

  • Conduct OJT training to improve your IT staff